Delivery Policy

We offer free Australia Post Standard Delivery across Australia for orders over $150.

In special circumstances, we offer for a small fee same day courier delivery within 40km radius of Hallam 3803 (Melbourne - Victoria). Just select this delivery method at check out. If courier is not available, we will let you know to organise alternative delivery. Importantly, we request that you notify us via text message or whatsapp to 0466 670 976 if same day delivery is your preferred delivery method. This will assist us to treat your order as a priority.

Delivery is via Australia Post on business days and not on weekends or public holidays.

Parcels will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in a secure place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances e.g. floods etc.

Australia Post Standard Delivery
  • Standard delivery will take up to 3-7 business days for delivery within Metro Postcodes and up to 12 business days for delivery within Rural Postcodes in Australia.
  • A signature is required upon delivery. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office.
  • For prompt delivery, we suggest that you clearly state the receivers name and full address with clear delivery instructions.
  • Parcels will not be delivered on weekends or public holidays. Always allow an extra business day for delivery during public holidays.

$10.00

Australian Express Post Delivery
  • Normally the order delivered via Express Post takes 1 to 3 working days.
  • Order by 2pm (Australian Eastern Daylight Savings Time) on any business day for same day despatch (excluding weekends & public holidays)
  • A signature is required upon delivery. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office.
  • For prompt delivery, we suggest that you clearly state the receivers name and full address with clear delivery instructions.
  • Parcels will not be delivered on weekends or public holidays. Always allow an extra business day for delivery during public holidays.

$15.00

New Zealand
  • Delivery via Australia Post and their international local delivery partners
  • All prices in our online store are in Australian dollars.
  • The prices within the online store don’t include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur. Use the NZ Customs Service online estimator at www.customs.govt.nz to estimate what, if any, duties you may need to pay.
  • To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

1>2kg $25-$30

International Delivery
  • Delivery via Australia Post and their international local delivery partners
  • All prices in our online store are in Australian dollars.
  • The prices within the online store DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur.
  • Please refer to your local customs and import authorities about what these additional charges may be.
  • To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.
  • Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Delivery to the following countries has now been suspended until further notice: Croatia and India.
Here are some of the countries we deliver to. If your country is not on the list, don’t despair, contact us via customerservice@misspreux.com.au and we will help you with your order as well as add your country to the list below.

 

North America: Canada, USA

Economy Sea
Available for 2-20kg with delivery time estimate of 2-3 months. Email customerservice@misspreux.com.au for this service



 

 Standard International
<1kg $20
1kg $35
1>2kg $55
2>5kg $90

Express
<1kg $39
1kg $50
1>2kg $75
2>5kg $110

Asia Pacific: Brunei, China, Hong Kong, Japan, Malaysia, Pakistan, Thailand, Singapore, Vanuatu, Vietnam

 1>2kg $35-$55

Africa: South Africa
Europe: Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Monaco, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom
Middle East: Israel, Saudi Arabia, United Arab Emirates

1>2kg $40-$80

Rest of the World

1>2kg $40-$80
  1. All orders are subject to availability of stock.
  2. We take reasonable steps to verify that the order and credit details are bona fide.
  3. Your order will be despatched pending credit card authorisation, verification and availability of stock.
  4. We reserve the right to cancel any order or membership, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
  5. We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc).
  6. While we make every effort to deliver within our estimated process and dispatch times, all timeframes are indicative only. In particular, deliveries outside of major cities and towns within Australia may take longer than the timeframes above. For example, next business day delivery to roadside addresses and offshore islands is not guaranteed.
  7. We use Australia Post delivery services to international destinations. Parcels are Registered International with tracking. Due to current travel restrictions, we cannot specify how long it will take to deliver your parcel.
  8. Please check your country import restrictions and additional customs, duty and tax costs for your specific countries before purchasing any items. It is your responsibility to pay these additional costs which are not included in the item and shipping costs we offer.
  9. Should your order not arrive after maximum estimated delivery days or if you believe the contents of your order are wrong, it is your responsibility to inform us of this occurrence.
  10. If the item you ordered is lost during the process of delivery or you receive a wrong order, Miss Preux will exercise discretion to send a replacement or correct item, following an investigation process.
  11. Should the item that you ordered have a slight variation in colour, please note that colours may appear slightly different via this website due to computer picture resolution and your individual monitor settings.